Transform WorkLean Forward
Find the real cause. See the fix work before you scale it.
Before a process is rebuilt, redesigned or automated, Roboyo finds out why it fails. In one sprint we map how the work actually runs, find the root cause and build a working prototype of the fix on your own data, tested by the people who run the process. You also learn where AI would speed up the fix and where it would only add complexity.
Where fixes go wrong
The cause is rarely where the team thinks it is.
A process that grew rather than being designed collects extra steps, workarounds and gaps in ownership. When change is needed, people act on assumptions about where the problem lies.
Lean Forward is designed for teams in one or more of these situations:
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One process keeps breaking.
You know where it hurts. You are less sure why.
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A rebuild is already planned.
A redesign, a new system or an automation is on the roadmap for that process.
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You need to see it fixed first.
You want a working version before you commit to scaling a change.
Fix the cause first
Build on how the work runs, not on assumptions.
A rebuild based on an incomplete picture carries the same faults into the new system. Lean Forward starts from how the work actually runs: where it breaks down, slows down or relies on manual effort. It ends with a fix your team has seen running, so the decision to scale rests on what they saw rather than on a recommendation.
The people who find the problem also build the fix. The process and the technology are designed together.
- 01The process that hurts
- 02How the work actually runs
- 03Root cause
- 04Prototype of the fix
- 05Tested by the people who run it
- 06Decision to scale
What you get
A fix you have seen working, and the evidence behind it.
A map of how the work actually runs
We map the process with the people in it, identify bottlenecks, break points and waste, and trace the problem to its root cause.
The new process, with a working prototype of the fix
The fix runs on your own data and is tested by the people who run the process. They can see it, use it and challenge it before anything is scaled. It is not a slide deck.
Where AI belongs
Where AI would speed up the fix, and where it would only add complexity.
How the sprint works
Start with one process. See the fix before you scale it.
The sprint takes three to five weeks and ends with the new process, the map behind it and a working prototype of the fix.
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01
Discover
We embed with your team and look for where the real problems are, not where everyone assumes they are. Candidate processes are chosen by where the work breaks down, slows down or relies on manual effort.
OutputA short list of candidate processes.
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02
Prioritize
We map how the work actually happens and identify bottlenecks, break points and accumulated waste. The highest-impact opportunity is selected and its root cause is found.
OutputA map of how the work runs, the root cause, and the process to fix first.
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03
Deliver
We take a real situation and build a working solution. The people who understand the process test and validate it.
OutputThe new process, a working prototype of the fix, and an assessment of where AI would help.
Find the right starting point
One process, or the whole operation?
Lean Forward fits when a single process keeps failing and you want its cause found and the fix proven before any change is scaled. If the bigger question is where work breaks across the business, explore Enterprise Intelligence. Once a fix has proven itself, the next question is how to scale it. If you want a team to build it into production and run it, explore Agentic FDE.
Practical questions
Cause, AI, output, people, timing and cost.
Do we need to know the root cause before we talk?
No. Bring the process that hurts. Finding the cause is part of the sprint.
Does the fix have to use AI?
No. The sprint shows where AI would speed up the fix and where it would only add complexity. The process and the technology are designed together.
Will we get a report?
You get a working prototype of the fix, which the people who run the process have seen and tested, together with the map and the root cause behind it.
Who needs to be involved?
Whoever owns the process, and the people who do the work. Our team embeds with yours, maps the process with the people in it and has them test the prototype.
How long will it take, and what will it cost?
The sprint takes three to five weeks. Scope and commercial terms are agreed with you before it starts.
Bring us the process you already know hurts.
Tell us where it breaks, what your team does to keep it running and what fixed would look like. We will help you find a credible place to start.