- Client
- Santander
- Solution
- Blue Prism bot for master data changes across 4 non-integrated systems
Customer data changes cut from 5 minutes to 5 seconds, with zero errors
Disconnected customer systems left Santander facing backlogs that could take days to clear, even for a change of address. In just four weeks, we deployed a Blue Prism bot to automate master data changes across four non-integrated systems. It now handles more than 26,000 requests a year, around the clock, completing changes in five seconds instead of five minutes — with zero errors.
- 5 min → 5 sData changes
- 100%accuracy
- 26,000+requests a year
- live in 4 weeks